Job Description

Role Responsibilities The Proximity Operations Manager is responsible for the ecosystem of the Bank\'s self-service terminals (SSTs) which covers hardware & software performance, transaction routing & network connectivity, operational governance, and third-party service provider management. Responsibilities . Business . - Responsible for managing and maintaining efficient SSTs operational processes to continuously serve the Bank\'s clients. - Respond to and provide resolution to client\'s issues encountered while using our Bank\'s SSTs in accordance with established guidelines as well as department procedures. - Manage projects to increase usage, reduce operating costs, decrease fraud and risk exposure. - Awareness and understanding of the self-service terminal latest technology and development in the financial industry both locally and internationally. Processes . - Accountable for SSTs service quality, network connectivity and scheduling of cash balancing and replenishment service. - Responsible for reconciliation of SSTs, replenishment of SST\'s supplies, handling of funds, and accurate completion of SST related reporting. - Manage multiple monitoring tools and monitor the status of the SSTs. - Engage with internal and external FLM & SLM vendors to ensure timely manner of SST maintenance and uptime performance - Ensure fulfilment of vendor management requirements in accordance with Third Party Management and Information & Cyber Security. - Responsible for ensuring deployment & decommissioning of terminals are in accordance with Group\'s policies and requirements Risk Management . - Ability to interpret new internal or external policies, guidelines, and mandates, and identify potential gap to put in place appropriate controls and measures. - Work in collaboration with risk and control teams. Governance . - R esponsible for assessing the effectiveness of the Group and Country directives on SSTs to deliver effective governance, oversight, and controls and, where necessary, oversee changes in these areas. - Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Key stakeholders . - Consumer, Private and Business Banking (CPBB) Business and Operations stakeholders - Country Technology, Network, ATM PSS, Country Security, Property & Facility Management - Supply Chain Management, Legal, and Shariah teams - Group ATM & Switching Hive, PMO and ICS teams - External stakeholders: BNM, PayNet, and other engaged third-party service providers Qualifications . Training, licenses, memberships and certifications - Degree in Computer Science or Equivalent with 10+ years or more of years of total experience. - Knowledge in architecture governance and processes. - Good analytical and communication skills to understand requirements / data ingestion framework and to articulate solutions / feedbacks. - Adaptive to the aggressive timelines in delivery. - Self-motivated & able to work independently. - Strong verbal & written communication. ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS. Banking System Advanced Architecture Governance and Processes Advanced Problem Management Process Advanced Business Process Design Core Domain Knowledge: Banking industry (Please select target proficiency level) Customer Service Management (Please select target proficiency level) About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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