Job Description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests\' stay to bring their dreams and desires to life. With an atmosphere that\'s chic but wonderfully unstuffy\xe2\x84\xa2, and a team who are meticulous but warm, we seek to exceed our guests\' expectations at every possible turn.Nestled on the south-eastern shoreline of Malaysia, between lush rainforests and South China Sea, One&Only Desaru Coast is a spectacular tropical retreat spread across 128 acres of unspoiled nature and flanked by a secluded 1.5 kilometre stretch of pristine white sands. The warm Malaysian charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest\'s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it\'s our passion.One&Only Desaru Coast is seeking a passionate and dedicated Manager, Quality to join our team based in Desaru, Johor. The position is only for Malaysia National or Permanent Resident.

• Takes charge and overview of Review Pro Indexes (Guest Review Index, Guest Survey Score, Semantics, Management Response, Net Promoter Score, Delivery rate), Leading Quality Assurance (LQA) and any other quality assurance initiatives as and when required by the resort.
• Maintaining a culture of high performance and development together with the Executive Committee.
• Prepares all quality assurance program hand-outs based on scheduled requirement for the week and/or month.
• Conducts briefing, meeting, training, and awareness program which may involve demonstrating and/or operating equipment, and leading group discussions or role-playing activities.
• Prepares quality assurance program and communicates with all departments as to who should be involved and responsible for a certain designed initiative.
• Compiles departmental quality assurance plan, progress report, training report and training material.
• Prepares quality assurance program manual based on the need of the organization.
• Assists and collaborate with the Learning & Development Department on quality assurance program.
• Consults, assists and supports the departments and/or sections in assuring the success in their preparation and presentation of the quality assurance program.

About You:

• Degree in Hospitality Management, or similar discipline
• Minimum 3 years working experience in 5 Star resorts/hotels with Quality exposure.
• Minimum 2 years experiences in handling LQA and Forbes.
• Strong Communication Skills and fluently English speaking.
• Experience and knowledgeable in Opera, LQA platform or similar.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Kerzner International