Some careers open more doors than others. If you\xe2\x80\x99re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs. We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Manager Reporting & Operations Support working together with colleagues to define, manage and achieve divisional business targets. Role Purpose

• Business-aligned, customer-servicing with the primary objective of driving operational excellence through consolidation, simplification and continuous improvement of processes
• To devise and analyze Collections related Management Information (MI) for all WPB products and make recommendations based upon the MIS to support effective collections management.
• To direct and manage the team in order to ensure all tasks are completed in an effective and timely manner for accurate reporting.
• Supporting various Analytical projects and deliverables in the domain of Collections and Underwriting Service
• To support operations in carrying out the required responsibilities.

Principal Responsibilities:

• The central point for generating, collating and interpreting MI.
• Responsible for NPL month end reconciliation and reporting.
• Reviewing and ensuring provision computation for Secured & Unsecured product are performed in an accurate & timely manner.
• Ensuring all maintenance for new write off, write down, downgrading, upgrading and other miscellaneous maintenance instructed by operation team are performed in an accurate and timely manner.
• Review and manage overall department direct and indirect cost.
• Resolving of all MI issues raised by CRU workforce.
• Contact point for all other departments/CRU units.
• Central collation and submission of returns and confirmations to related departments.
• Delivering timely updates by other departments required by CRU, HUB, DBS, HR, BSE.
• To provide adequate training and systems by regular counseling/guidance through the appropriate appraisal systems and constantly motivating for enhanced performance.
• Identify training needs and coordinating training needs for CRU. Develop relevant knowledge, techniques and skills.
• Managing TAT\xe2\x80\x99s to ensure that outlines SLA is met at all times.
• Ensuring policies guidelines and audit recommendations are adhered to.
• Engage business/department to ensure ownership and remediation of internal/external audit and regulatory requirements pertaining to information security.
• Ensuring all NPL reporting in new classification, provisioning, write-off, write down, upgrading, payments, recoveries are submitted to Senior Management, EXCO, BNM, GRCA through Risk & FIN in an accurate and timely manner.
• Identify and manage information security risks that are specific to their line of business/ function as directed by BIRO.
• Provide regular reporting to the BIRO and management on risk and project progress.
• Participate in all relevant conferences and meeting within BIRO & ISR structure.
• Participate in all implementation of all relevant projects/initiatives as directed by the BIRO.

Requirements
Requirements:

• At least 2 years of proven data analysis and/or IM experience, or equivalent.
• Strong programing knowledge of SAS, SQL, Web based data visualization technologies or other equivalent analytical tools.
• Must be a self-starter and will be required to work under minimal supervision, but with firm deadlines.
• Good organizational, analytical, problem-solving and verbal, written communication skills.
• Strong working knowledge on Statistical Analysis concepts and application.
• Capability in data analysis and its interpretation to credit and collections performance; Able to interpret MIs, attention to detail
• Capability in handling portfolio risk management, scoring techniques and automated collection tools are highly technical;
• Ability to work under minimal supervision;
• Resourceful and embrace changes;
• Excellent communication, interpersonal and analytical skills;
• A good team player with the right attitude to be self-initiative, hardworking, willing to accept changes and flexible working style.
• Post Graduate degree in quantitative disciplines (Statistics, Economics, Engineering, Mathematics, Operations Research, Management Science) would be an advantage.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. You\xe2\x80\x99ll achieve more at HSBC HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Malaysia Berhad