Job Description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests\' stay to bring their dreams and desires to life. With an atmosphere that\'s chic but wonderfully unstuffy\xe2\x84\xa2 and a team who are meticulous but warm, we seek to exceed our guests\' expectations at every possible turn.

Nestled on the south-eastern shoreline of Malaysia, between lush rainforests and the South China Sea, One&Only Desaru Coast is a spectacular tropical retreat spread across 128 acres of unspoiled nature and flanked by a secluded 1.5-kilometer stretch of pristine white sands. The warm Malaysian charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest\'s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery, and adventure. This is not simply our job, it\'s our passion.

One&Only Desaru Coast is seeking a passionate and dedicated Manager, SPA to join our team based in Desaru, Johor. The position is only for Malaysia National or PR.

• To be responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service, and optimum financial performance.
• To be responsible for the quality of service, and maintenance of the product at the Spa in line with Resort Operating Standards.
• To prepare monthly financial and statistical reports for General Manager, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, market share, and achievement of targets.
• To establish and ensure a cost-effective wage structure based on productivity and efficiency.
• To develop and submit an annual budget and business plan for the Spa, in conjunction with General Manager. To be responsible for the achievement and regular review of the business plan and budget once ratified by the Board.
• To liaise with the Resort\'s Sales and Director, Sales in the preparation and development of marketing plans for the year. Coordinate all promotional plans and projects for the facility.
• To provide leadership, direction, and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
• To effectively integrate the Spa within the Resort\'s Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally,

About You:

• Fluent in English written and spoken, and other languages a distinctive advantage
• Minimum of 3 years in 5 Star Resort Spa, retail, and/or hospitality environment.
• Previous experience as Spa Manager or Director, Spa in a 5-star Resort for a minimum of

2 years.

• Previous education and diplomas in Spa Management, and esthetician education.
• Skills in sales, marketing, and guest relations.
• Strong customer service in the luxury spa/hospitality industry
• To have outstanding customer service skills and a welcoming and sociable personality
• Attention to detail and aptitude to maintain a very hygienic environment.
• Skills in managing and processing software such as Spa Soft and Opera are required.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You

Kerzner International