Job Description

Primary Responsibilities:

Oversee the reconciliation team, ensuring timely and accurate delivery of services across cash, position, and trade reconciliations. Manage a team of reconciliation analysts, providing leadership, coaching, and performance feedback to ensure high-quality output and continuous development. Act as the primary point of contact for client accounts, maintaining strong relationships and ensuring client satisfaction through proactive communication and issue resolution. Review and approve reconciliation reports, escalations, and exception items, ensuring alignment with service level agreements (SLAs) and internal controls. Collaborate with internal departments (e.g., Back Office, Fund Accounting, Risk) to resolve complex issues and improve operational workflows. Monitor key performance indicators (KPIs) and service metrics, identifying
trends and implementing corrective actions where necessary.
Lead onboarding of new clients and transitions, ensuring smooth integration of reconciliation processes and systems. Drive process improvement initiatives, automation opportunities, and system enhancements to increase efficiency and reduce risk. Ensure compliance with regulatory requirements and internal policies across all reconciliation activities. Prepare and present client and internal reports, including audit support and management updates.

Qualifications & Skills:

Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Professional certification (e.g., ACCA, CFA, PMP) is an asset. Minimum of 6-8 years' experience in financial services, with at least 2 years in a managerial or client-facing role. Strong understanding of investment products, fund structures, and reconciliation processes. Proven leadership and team management skills, with the ability to motivate and develop staff. Excellent communication and relationship management skills, with experience handling client escalations and negotiations. Analytical mindset with strong problem-solving abilities and attention to detail. Proficiency in reconciliation systems, fund accounting platforms, and Microsoft Office Suite (especially Excel). * Ability to manage multiple priorities and deliver under pressure in a fast-paced environment