Job Description

Manpower Staffing Services (Malaysia) Sdn. Bhd. Hiring! Full Time xe4xb8xadxe6x96x87 / xe7xb2xa4xe8xafxadxe5xaexa2xe6x9cx8d Mandarin / Cantonese Customer Service Officer in Kuala Lumpur, Kuala Lumpur, Earn up to MYR 4,100 - Ricebowle.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-b40fe036>xe4xb8xadxe6x96x87 / xe7xb2xa4xe8xafxadxe5xaexa2xe6x9cx8d Mandarin / Cantonese Customer Service OfficerFollowMYR3,400 - MYR4,100 Per MonthKL City, and +1 other locationsFresh GraduatesBe an early applicant!Posted 4 hours ago Closing 16 Jan 2026Be an early applicant!SaveApplyRequirements

• Educational Background: Possess at least Diploma and above, in any field. SPM graduates are also welcome to apply.
• Experience: Minimum 6 months of experience in call centre customer service is highly preferred. However candidates without relevant experience and but with strong willingness to learn are also encouraged to apply.
• Skills:o Excellent Communication: Proficient in verbal and written communication in English and Malay; proficiency in Chinese is a plus.o Strong Problem-Solving: Ability to effectively address and resolve customer issues.o Calm Under Pressure: Maintains professionalism and composure in challenging situations.o Detail-Oriented: Meticulous with attention to detail and a commitment to continuous learning.

Responsibilities1. Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.2. Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.3.Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.4.Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.5.Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.6. Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.Benefits

• Annual Leave Entitlement

• EPF/SOCSO/EIS

• 5 days a week
• No night shift (depends on project)

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided
• 5 Working Days
• Medical and Hospitalisation Leave

SkillsFluency in Mandarin Fluency in Cantonese Customer Service Communication Skills Problem-Solving Skills Customer Support Customer Experience Customer serviceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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