Job Description

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Mandarin Customer Relation Executive
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Up to MYR5,000 Per Month
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Posted 13 minutes ago o Closing 17 Jan 2026
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Working Location Near Station

• Kelana Centre PointJalan SS 7/19 3 Petaling Jaya Selangor Malaysia 47301

Requirements

• Min 1 year cs experience in call center or banking industry.
• Fluency in Mandarin is a must
• Willing to work in Rotational Shift.
• Must have the working experience in banking industry.

Responsibilities

• Handle inbound and outbound calls, emails, and live chats related to banking products and services.
• Provide accurate information on banking policies, fees, and procedures while ensuring compliance with industry regulations.
• Resolve customer complaints and service issues promptly, escalating complex cases to relevant departments when necessary.
• Maintain detailed records of all customer interactions in the system for tracking and follow-up.
• Ensure adherence to internal controls, KYC, and regulatory guidelines during customer interactions.
• Meet performance metrics including customer satisfaction scores, first call resolution, and service-level agreements (SLAs).
• Participate in ongoing training to stay updated on banking regulations, new products, and system enhancements.

Benefits

• Provided training.
• EPF & SOSCO.
• Annual leave & Medical leave.
• Near to LRT Station.
• Allowance provided
• Medical Insurance provided

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• 5 Working Days

Skills
Mandarin Language Proficiency Customer Relationship Management Communication Skills Problem-Solving Interpersonal Skills Active Listening Conflict Resolution
How to go to Agensi Pekerjaan JobScoper Sdn Bhd by public transport?
Petaling Jaya
Nearby Public Transportation
LRT
KELANA JAYA
0.5 km
LEMBAH SUBANG
1.0 km
TAMAN BAHAGIA
1.5 km
ARA DAMANSARA
1.6 km
Important Information
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Skills Required