Mohon Penerangan Kerja Kelayakan What you'll need to succeed:
Possess at least SPM qualifications
Able to converse in both Mandarin and English
Cantonese will be an added advantage
No experience required (Open for FRESH GRADUATES!)
Good written and verbal communication skills
Ability to multitask, prioritize, and manage time effectively
Able to work during public holidays
Will be great if you have:
Experienced in the Customer Service industry and the call center is entitled to salary negotiations
Tanggungjawab Working shift: 9 hours including 1 hour break Off days: 2 days per week Locations: UOA Business Park, Subang Jaya (Reachable by public transport) Salary packages: Basic + KPI + other allowances (depends on interview performances such as language ability, working experiences, and education levels)
Interact with customers through different channels such as emails, calls, and chats
Listen attentively to customer needs and concerns
Outbound voice contact to resolve more complex or dynamic customer queries
Demonstrate empathy while maximizing the opportunity to build rapport with the customers
Deliver a consistently high level of customer service to reduce repeat contacts and escalations
Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experiences
Manfaat Benefits
Annual leave & 14 days of paid medical leave
KPI allowance & night shift allowance
EPF, SOCSO, and medical claims
Paid training provided
Overtime pay is provided separately
Manfaat tambahan
Staff Activities
Training Provided
Allowance Provided
5 Working Days
Kemahiran Mandarin Language Proficiency Customer Service Communication Skills Problem Solving Active Listening Interpersonal Skills Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.