Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-5b2d4898>Mandarin Customer Service - Immediate Hiring!FollowMYR3,500 - MYR4,900 Per Month,Fresh GraduatesBe an early applicant!Posted 21 hours ago xe2x80xa2 Closing 16 Jan 2025Be an early applicant!SaveApplyRequirements

• Must be able to converse fluently using Mandarin and English
• Must be able to read and write Traditional Mandarin word
• 24/7 shift system (5 days a week, 9 hours a day)
• Education: SPM, UEC, O-level or; and above
• Candidates without customer service experience are welcomed to apply
• Professional training will be provided upon joining (Product Knowledge & Soft Skill)
• September Intake

Responsibilities

• Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.

Benefits

• KPI incentives
• Transportation allowance
• 14 days AL
• EPF, SOCSO
• Health and life insurance
• Medical Claims
• Dental / Optical Benefits
• Walking distance to the office - Shelter nearby LRT / KTM Station
• Corporate discounts
• Subsidized food and drink

Additional Benefits

• 5 Working Days
• No Shift Rotation
• Near to Public Transport
• Overtime Pay
• Training Provided
• Shift Allowance
• Allowance Provided
• Staff Activities

SkillsFluency in Mandarin Communication skills Customer service experienceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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