Mandarin Customer Service ( It Support)
Kuala Lumpur, Malaysia
Job Description
- Candidate must possess at least Advanced / Higher / Graduate Diploma, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
- Fresh graduates are encouraged to apply.
- Required language(s): Mandarin, English
- Must be able to speak MANDARIN to ensure smooth communication with Customer support.
- Need to be a fast learner as we are a fast-paced company.
- Great attention to details and excellent problem-solving skill
- Candidate with SQL Knowledge skill is a plus point
- Candidate with Accounting Knowledge skill is a plus point
- Serve as the first point of contact for customers seeking technical assistance over the phone or email or remote access
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Diagnose, troubleshoot and identify solutions for customer
- Create/Update support ticket in Support Management System
- Follow-up and update customer status on raised ticket
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- 5 Working Days
- Follow Bank Holiday
- On Job Training Provided
- Transportation Allowance Provided
- Yearly Company Trip
- Medical Allowances and Hospitalization Benefits
- EPF, SOCSO
Ricebowl
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Job Detail
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Job IdJD1041391
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned