Job Description

• Possess at least a high school certificate (SPM, Foundation, Diploma, Degree, etc)
• Exceptional written and verbal communication skills in both English & Mandarin (Cantonese will be added value !)
• Preferably someone with at least 1 year of Customer Service experience in BPO/Call Center industry.
• Fresh graduates are welcome to apply !
• Able to work on rotational shifts, if needed.
• Working hours: 5 days/week, 9 hours/day
• Location: KL Sentral, Petaling Jaya, Subang Jaya, Cheras, Ampang, Cyberjaya etc. Reachable by public transport \xef\xbc\x81

ResponsibilitiesAre you passionate about providing exceptional customer service? We are currently seeking dedicated individuals to join our team as Call Center Customer Service Representatives. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company.

• Handle inbound and outbound inquiries, feedback and provide resolutions to customers over the phone, email or via chat relating to renowned products.
• Listen attentively to customer needs and concerns, demonstrating empathy and patience.
• Provide accurate information and assistance regarding products, services, policies, and procedures.
• Resolve customer complaints and escalate issues as needed to ensure timely resolution.
• Maintain a high level of professionalism and customer satisfaction in every interaction.
• Able to communicate effectively with customers in a friendly and polite manner

Benefits

• Competitive salary package: Basic+ KPI+ shift allowance (Based on interview performance, education qualification, and working experience)
• EPF, SOCSO & EIS
• Medical Leave & Annual Leave
• Medical Insurance
• Comprehensive training and ongoing professional development.
• Friendly and supportive work-life balance environment.
• Opportunities for career advancement within the company.
• Multinational working environment - Take your career to the next level by working with people from different nationalities, backgrounds and cultures.

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay
• 5 Working Days

SkillsFluent in Mandarin Customer service experience Communication skills Problem-solving skills PatienceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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