Job Description

MohonCompany Highlights

• Professional Training (Paid) \xe4\xb8\x93\xe4\xb8\x9a\xe5\xb8\xa6\xe8\x96\xaa\xe5\x9f\xb9\xe8\xae\xad
• Accessible to Public Transport \xe5\x85\xac\xe5\x85\xb1\xe4\xba\xa4\xe9\x80\x9a\xe7\x9b\xb4\xe8\xbe\xbe
• Career Advancement \xe8\x89\xaf\xe5\xa5\xbd\xe8\x81\x8c\xe4\xb8\x9a\xe6\x99\x8b\xe5\x8d\x87\xe7\xa9\xba\xe9\x97\xb4

Kelayakan

• Malaysian who does not exceed 40 y/o
• Possess at least SPM qualifications
• Able to converse in both Mandarin and English
• Cantonese will be an added advantage
• No experience required (Open for FRESH GRADUATES!)
• Good written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Able to work during public holiday
• Experienced in the Customer Service industry and the call center is entitled to salary negotiations is an added bonus

Tanggungjawab

• Working shift: 9 hours including 1 hour break
• Off days: 2 days per week
• Locations: Kuala Lumpur / Petaling Jaya / Cyberjaya / Cheras / Ampang (Reachable by public transport)
• Salary packages: Basic + KPI + other allowances (depends on interview performances such as language ability, working experiences, and education levels)
• Interact with customers through different channels such as emails, calls, and chats
• Listen attentively to customer needs and concerns
• Outbound voice contact to resolve more complex or dynamic customer queries
• Demonstrate empathy while maximizing the opportunity to build rapport with the customers
• Deliver a consistently high level of customer service to reduce repeat contacts and escalations
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experiences

Manfaat

• Recognition
• Allowances (KPI etc)
• Multinational Company, with a friendly & helpful culture
• Office located near shopping malls and housing area - easy access to public transport
• Good career advancement
• Insurance coverage
• EPF & SOCSO

KemahiranFluent Chinese and English Problem-Solving Customer Communication Time Management Patience Teamwork MultitaskingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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