Job Description

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Mandarin Customer Service Oct Intake
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MYR2,800 - MYR3,700 Per Month
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Fresh Graduates
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Posted 4 hours ago o Closing 15 Apr 2026
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Requirements

• Minimum qualification: SPM ?IGCSE?UEC or equivalent (SPM slip required).
• Proficient in Mandarin; ability to communicate in English at an intermediate level.
• Fresh graduates are welcome - full training will be provided.
• Strong communication, problem-solving, and multitasking abilities.
• Able to manage time effectively and work under pressure.
• Able to work onsite at Ara Damansara, Selangor.
• Immediate joiners are preferred.
• Mandarin-speaking candidates are encouraged to apply as the role supports the Mandarin market.
• 1 year of customer service experience is preferred but not mandatory.

Responsibilities
Working Hours: 9.5 hours per day (including a 1.5-hour break), with monthly rotating shifts.
Working Days: 5-day work week.
Work Location: Ara Damansara, Petaling Jaya (accessible by public transport).
Salary Package: Basic salary RM2,800 + Allowance RM900
Key Responsibilities:

• Handle all inbound customer interactions, including general inquiries, feedback, complaints, and product-related issues, ensuring accurate and timely responses through phone, email, and live chat channels.

• Provide excellent customer service by actively listening to customer needs, showing empathy, and delivering professional, solution-oriented support to enhance customer satisfaction and loyalty.

• Follow up with customers to ensure their issues are fully resolved and their experience meets or exceeds expectations.

• Deliver consistent, high-quality service to minimize repeat contacts and escalations, while maintaining accuracy and professionalism at all times.

• Collaborate closely with team members to achieve Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), contributing to the overall success of team operations.

Benefits

• Competitive basic salary(Mandarin Speaker)
• KPI incentive
• Training & growth opportunities
• Supportive team environment
• Opportunities in a high-demand industry
• Free coffee?Fun spaces?Relax zones
• Friendly and supportive work environment
• Paid training provided
• Overtime pay is provided separately

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• Allowance Provided
• 5 Working Days
• Overtime Pay
• Annual Bonus
• Performance Bonus

Skills
Mandarin Language Proficiency Problem Solving Active Listening Communication Skills Customer Service Call Center Experience
Important Information
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Skills Required