Job Description

MohonKelayakan

• Bachelor\'s degree or higher in a relevant field (such as finance, business, or economics)
• Minimum 1 year of experience in a bank or financial institution customer service environment
• Extensive banking knowledge and understanding of financial products and services
• Fluent in English and Mandarin languages, with excellent written and verbal communication skills
• Exceptional customer service skills, including active listening and the ability to provide effective solutions
• Professional and pleasant phone demeanor, with excellent phone communication skills
• Proven track record of consistently exceeding sales quotas and targets
• Proficiency in working with RM systems and familiarity with industry best practices
• Strong customer focus and ability to adapt to different personality types
• Excellent multitasking abilities, adept at setting priorities and managing time efficiently
• Able to speak, read and type with fluent Mandarin and English.

Tanggungjawab

• Introduce and educate customers on self-service/automated banking channels
• Guide callers through troubleshooting, navigating the company site or using the products and services
• Conduct call backs with customers for transaction confirmations
• Reach out to customers for information/documents to support requests from KYC, AML, risk, and operations teams
• Identify customers\' needs, clarify information, evaluate problems raised by customers, and provide comprehensive answers and appropriate solutions
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Provide customer feedback to respective business partners to improve customer experience
• Complete call logs and reports, keeping records of all conversations in the call centre database in a comprehensible way
• Enhance customer loyalty by offering a proper telephone experience
• Perform specified KYC tasks where necessary

Manfaat

• Medical and Insurance Coverage
• EPF, Socso, EIS and etc.
• Annual Leave
• Medical Leave
• Career Progression
• Normal Shift (9am - 6pm, Monday to Friday)
• World Class Training provided (Soft skill, system, SOP and product knowledge)

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