Job Description

Agensi Pekerjaan Talentconsult Hiring! Full Time Mandarin Customer Service (Sept/ Oct Intake) in WP Kuala Lumpur, Selangor, WP Kuala Lumpur, Earn up to MYR 4,800 - Ricebowl
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Mandarin Customer Service (Sept/ Oct Intake)
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MYR3,500 - MYR4,800 Per Month
KL City, and +2 other locations
Fresh Graduates
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Posted 3 hours ago o Closing 15 Apr 2026
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Requirements
What you'll need to succeed:

• Possess at least SPM qualifications
• Able to converse in both Mandarin and English
• Cantonese will be an added advantage
• No experience required (Open for FRESH GRADUATES!)
• Good written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Able to work during public holidays

Will be great if you have:

• Experienced in the Customer Service industry and the call center is entitled to salary negotiations

Responsibilities
Working shift: 9 hours including 1 hour break
Off days: 2 days per week
Locations: KlSentral/ Subang Jaya/Cyberjaya/ Petaling Jaya/ Cheras (Reachable by public transport)
Salary packages: Basic + KPI + other allowances
(depends on interview performances such as language ability, working experiences, and education levels)

• Interact with customers through different channels such as emails, calls, and chats
• Listen attentively to customer needs and concerns
• Outbound voice contact to resolve more complex or dynamic customer queries
• Demonstrate empathy while maximizing the opportunity to build rapport with the customers
• Deliver a consistently high level of customer service to reduce repeat contacts and escalations
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experiences

Benefits

• Annual leave & 14 days of paid medical leave
• KPI allowance & night shift allowance
• EPF, SOCSO, and medical claims
• Paid training provided
• Overtime pay is provided separately

Additional Benefits

• Accommodation Provided
• Staff Activities
• Training Provided
• Allowance Provided
• 5 Working Days

Skills
Mandarin Language Proficiency Customer Service Communication Skills Problem Solving Active Listening Interpersonal Skills
Important Information
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Skills Required