Mandarin Customer Service Specialist (based In Shah Alam) (hotel Industry) Training Provided (immediately Hiring)

Shah Alam, Selangor, Malaysia

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Mohon

Kelayakan

SPM, Diploma, Degree Fresh graduates are encouraged to apply.
Good communication skills of written and spoken English and Mandarin is a must.
Willing to work on shift rotational shift basis. KPI incentive & Shift Allowance will be provided.
Good interpersonal and communication skills.
Candidate must be willing to work in UOA Business Park (near to LRT & KTM).
This is 24/7 rotational shift, 5 working days per week with 2 days off in a week.

Tanggungjawab

Handle and respond to customer enquiries and complaints through phone and emails.
Ensure all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures.
Identify and escalate difficult and complex issues to senior team members.
Maintain a positive, empathetic, and professional attitude towards customer.
Update and maintain accurate information of customer interaction, transactions, comments, and complaints in the company's system.

Manfaat

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