Job Description

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Mandarin Customer Service ????? (Start Work 15 Dec Basic + Allowance )
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MYR4,500 - MYR5,000 Per Month
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Fresh Graduates
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Posted 21 hours ago o Closing 4 Dec 2026
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Working Location

• Kawasan Perindustrian Temasya, Shah Alam, Selangor, Malaysia Shah Alam Selangor Malaysia 40604

Requirements
Candidate must possess at least an SPM or equivalent level
Fresh graduate is welcome to apply
Required language(s): Mandarin or Cantonese and English
Strong Customer Service, Empathy and Patience Skills
Good Time-management and Multi-tasking Skills to prioritize and handling multiple customer inquiries efficiently
Able to start work on 15 Dec 2025
Responsibilities
Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation
To exceed customers' expectations in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements and SLA.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Benefits

• BASIC SALARY RM4K
• Transport allowance RM440
• KPI allowance RM500
• EPF/SOCSO
• Annual Leave
• Medical Leave
• Medical insurance
• Hospitalization insurance (inclusive coverage for your direct family member)
• Dental allowance
• Performance bonus
• On job training provided
• 5 working days
• Each shift consists of 9 working hours, including 1-hour lunch break-time
• 3-minute walking distance to office - Shelter nearby LRT / KTM Station

Skills
Customer Service Fluency in Mandarin Knowledge of Chinese culture Cantonese rotational shift Interpreting skills Mandarin Chinese Proficiency
Important Information
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Skills Required