Job Description

IGT Services And Technologies KL Hiring! Full Time Mandarin Customer Service - Travel / Airline Industry in Selangor, Earn up to MYR 4,900 - Ricebowl
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Mandarin Customer Service - Travel / Airline Industry
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MYR4,000 - MYR4,900 Per Month
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Posted 17 minutes ago o Closing 28 Nov 2025
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Requirements

• Must be able to converse fluently using Mandarin and English
• Must be able to read and write Traditional Mandarin word
• 24/7 shift system (5 days a week, 9 hours a day)
• Education: SPM, UEC, O-level or; and above
• Candidates without customer service experience are welcomed to apply
• Professional training will be provided upon joining (Product Knowledge & Soft Skill)

Responsibilities

• Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
• To exceed customers' expectations in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.

Benefits

• KPI incentives
• Transportation allowance
• 18 days AL
• EPF, SOCSO
• Health and life insurance
• Medical Claims
• Dental Claims
• Walking distance to the office - Shelter nearby LRT / KTM Station

Additional Benefits

• Staff Activities
• Training Provided
• Allowance Provided
• 5 Working Days
• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Insurance

Skills
Mandarin Language Proficiency Problem-Solving Communication Skills
Important Information
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Skills Required