Mandarin Customer Service Travel Industry
Shah Alam, Selangor, Malaysia
Job Description
MohonKelayakan
- Must be able to converse fluently using Mandarin and English
- Must be able to read and write Traditional Mandarin word
- 24/7 shift system (5 days a week, 9 hours a day)
- Education: SPM, UEC, O-level or; and above
- Candidates without customer service experience are welcome to apply
- Fresh graduates are also encouraged to apply
- Professional training will be provided upon joining (Product Knowledge & Soft Skill)
- October Intake
- Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
- To exceed customers\' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- KPI incentives
- Transportation allowance
- 14 days AL
- EPF, SOCSO
- Health and life insurance
- Medical Claims
- Dental / Optical Benefits
- Walking distance to the office - Shelter nearby LRT / KTM Station
- Corporate discounts
Maukerja
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Job Detail
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Job IdJD1074471
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationShah Alam, Selangor, Malaysia
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EducationNot mentioned