Mandarin Customer Support Specialist

Petaling Jaya, Selangor, Malaysia

Job Description


  • Special Highlight: Enjoy a generous joining bonus with a fixed allowance of 1k per month for the first 6 months, totaling 6k! Intake on 28th August!
  • Location: Role is based in Ara Damansara, Petaling Jaya.
  • Shifts: Must be willing to work night shifts on weekdays and full shifts on weekends and public holidays.
  • Experience: A minimum of 1 year in the service industry is advantageous.
  • Fresh Graduates: Encouraged to apply-comprehensive training available.
  • Languages: Proficiency in Cantonese and Mandarin is required.
Responsibilities
  • Travel Assistance: Provide comprehensive travel and tour details to ensure a smooth experience for customers.
  • Customer Service: Aim to exceed customer expectations with outstanding service and precise information.
  • Inbound Calls: Manage calls related to hotel reservations, travel products, and inquiries.
Benefits
  • Work Schedule: 5-day work week.
  • Amenities: Access to rest and relaxation areas.
  • Recognition: Quarterly staff appreciation programs.
  • Overtime: Attractive OT allowances.
  • Transportation: Free shuttle service to Ara Damansara LRT station at specific times.
  • Career Path: Clear growth from Travel Centre Consultant to Senior Manager.
  • Internal Opportunities: Eligible for job transfers after 1 year through the Internal Job Program (IJP), with a successful interview.
SkillsCustomer service experience Fluent in MandarinImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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Job Detail

  • Job Id
    JD1056997
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned