Mandarin Engineer Assistant (night Shift Required) Open To It / Me / Cs / Ee Fresh Grad

Kuala Lumpur, Malaysia

Job Description

Agensi Pekerjaan Tetap Hangat Hiring! Full Time Mandarin Engineer Assistant (Night Shift Required) - Open to IT / ME / CS / EE Fresh Grad in WP Kuala Lumpur, Earn up to MYR 6,500 + commission - Ricebowl
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Mandarin Engineer Assistant (Night Shift Required) - Open to IT / ME / CS / EE Fresh Grad
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MYR4,200 - MYR6,500 Per Month
Commission: MYR700 - MYR1,500
KL City,
Fresh Graduates
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Posted an hour ago o Closing 22 Jun 2026
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Requirements

  • ijMandarin Speaker only
  • Diploma or higher education level in IT/Electronic Engineering/Computer Science/Mechanical Major.
  • Had experiences in IT/Engineering/Computer Science/Mechanical industral customer service is preferred.
  • Fresh graduate is welcome to apply
  • Willing to work rotate shift and WFO
Responsibilities
  • Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
  • Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
  • Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
  • Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
  • Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
  • Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicator
Benefits
  • EPF/SOCSO
  • Performance Bonus: RM 300
  • Transportation Allowance: RM 400
  • Mandarin Language Allowance (only entitled after passing probation): RM 500
  • ?Shift Allowances: Afternoon shift RM30/day, Night shift RM70/day
  • 13th-month salary + EPF & SOCSO
  • Medical claim
  • Overtime pay
  • 5 Working days
Additional Benefits
  • 5 Working Days
  • Overtime Pay
  • Allowance Provided
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Annual Bonus
  • Performance Bonus
Skills
Technical Support Communication Skills Customer Service Troubleshooting Problem Solving Active Listening Patience Mechanical Knowledge Electronics Knowledge IT Support Night Shift Work Mandarin Language Proficiency
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IT
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Job Detail

  • Job Id
    JD1238999
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    RM 6,500 per month
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned