Job Description

Role:

Mandarin Service Desk Agent Level 1

Employer:

BPO

Working Mode:

On Site

Job Type:

Permanent

Job Location:

Kuala Lumpur, Malaysia

Experience:

Minimum of one (1) year or more of proven experience in a technical support capacity.

Applicants:

Local Malaysian citizens mandarin speaker

Job Overview

We are seeking a highly skilled Service Desk Agent or ItT Technical Support to join our IT support team. The ideal candidate will be responsible for incident and outage management, ensuring timely investigation and restoration of IT services. This role requires expertise in IT Service Desk operations, customer technical support, and quality assurance (QA) while maintaining high standards of customer satisfaction.

JOB DESCRIPTION

Provide expert first-level technical assistance to clients in [Native Language] across multiple communication channels (phone, email, chat).

Conduct thorough troubleshooting to resolve hardware and software issues.

Document all technical interactions and resolutions with detailed documentation.

Escalate complex technical incidents to appropriate specialist teams for advanced resolution.

Assist clients with the precise setup, installation, and configuration of software applications.

Ensure a positive client experience through professional communication and effective problem resolution.

JOB REQUIREMENTS

Native language fluency with excellent written and verbal communication skills.

A minimum of one (1) year or more of proven experience in a technical support capacity.

Superior problem-solving and interpersonal communication skills.

Meticulous attention to detail and demonstrated ability to multitask.

Comprehensive understanding of software applications and computer systems.

Proven ability to work efficiently in a high-pressure environment.

Relevant technical certifications (CompTIA, Microsoft, Cloud, etc.) are a plus.

Job Type: Full-time

Benefits:

Professional development
Language:

Mandarin (Required)
Work Location: In person