Job Description

Mandarin Speaker Customer Care Executive KL RM 3800+ (degree Holder) - Social Media

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Full Time

KL City, Kuala Lumpur

Fresh Graduates

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Posted a day ago . Closing 5 Dec 2022

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Requirements

• High proficiency in English + Mandarin (Both written + Spoken) + Cantonese (Plus Point)
• Candidate possess with 6 months of customer service / call-center / front desk or any relevant experience is preferred.
• Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week)
• Able to start work immediately (Intake date: Oct/Nov 2022)
• Required experience: (Diploma holder) minimum 1 year call center / customer service; (SPM holder) minimum 3 years call center / customer service
• Degree Holder (Without experience) is welcomed to apply!
• Experienced in handling livechat would be an added advantage!

• Resolving customer queries through calls, emails, and live chats
• Identifying customer needs and assisting them in using specific feature and functionalities in my client's social media platform
• Following up with customers to ensure their issues are resolved
• Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
• Constantly work towards improving customer experience
• Handle customers and vendors requests, as well as external communication with them

• Salary package: Basic Up to RM 3,500 + Allowances (Average can up to RM4,000)
• Working Location: KL Sentral (Strategic working location reachable by public transport
• MNC Working Environment.
• Paid Training Provided (Intake date: Oct/Nov 2022)
• Annual Leave
• EPF + SOCSO

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided