Job Description

Working location would be in Menara Prudential , TRX

This is office hours job

8:30 am till 5:30 pm

Only on weekdays

Monthly Performance bonus : 10-12% from your basic salary

Benefits:

1. Medical card

2. EPF

3. EIS

4. SOCSO

(Handling Singapore Customers)

Job Purpose:

The incumbent is responsible to provide an efficient and a high-quality telephone service by reaching out to customers (agents and policyholders) to enroll for the recurring payment. To assist both on inbound call enquiries.

To achieve the following deliverables as a team:

Financial - Ensure the team successfully completes given task and helps to generate as much revenue via premium collection Customer - Reach out to customers are per set timeline by meeting customer standards and expectations Operational Performance - To satisfy our customers and shareholders, to excel in business process People - To achieve our goals and contribute to organization learning and innovation process.
Job Responsibilities:

The essential duties and responsibilities for the incumbent are as per below

Deliver world class customer service via telephone Provide a polite, professional, and accurate response to queries by customers Encourage customer to enroll for recurring payment ensure premiums continue to be paid in future Manage customer's expectations and follows up diligently to ensure PH makes premium payment by given timeline and enroll for the recurring payment Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate Undertake any other works and duties allocated by management as and when required
Job Requirements:

At least Diploma or Degree in any field from a recognized college or university Preferably 1 year of working experience in a call center (customer service/ inbound) role in the servicing/insurance industry. Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage. Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills. Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment. Pleasant, patience and self-discipline.
Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

Additional leave Dental insurance Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person