Mandarin Speaker Customer Support Care At Kl Sentral (social Media)

Kuala Lumpur, Malaysia

Job Description


Mohon

Kelayakan

  • High proficiency in English + Mandarin (Both written + Spoken) + Cantonese (Plus Point)
  • Candidate possess with 6 months of customer service / call-center / front desk or any relevant experience is preferred.
  • Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week)
  • Able to start work immediately (Intake date: Feb 2023)
  • Required experience: (Diploma holder) minimum 1 year call center / customer service; (SPM holder) minimum 3 years call center / customer service
  • Degree Holder (Without experience) is welcomed to apply!
  • Experienced in handling livechat would be an added advantage!
Tanggungjawab
  • Resolving customer queries through calls, emails, and live chats
  • Identifying customer needs and assisting them in using specific feature and functionalities in my client\'s social media platform
  • Following up with customers to ensure their issues are resolved
  • Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
  • Constantly work towards improving customer experience
  • Handle customers and vendors requests, as well as external communication with them
Manfaat
  • Salary package: Basic Up to RM 3,500 + Allowances (Average can up to RM4,000)
  • Working Location: KL Sentral (Strategic working location reachable by public transport
  • MNC Working Environment.
  • Paid Training Provided (Intake date: Feb 2023)
  • Annual Leave
  • EPF + SOCSO
Manfaat tambahan
  • 5 Working Days
  • Training Provided
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Job Detail

  • Job Id
    JD900670
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    3500 per month
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned