Job Description

Job Overview

We are seeking passionate and customer-oriented individuals to join our fast-growing Customer Service team in Johor Bahru. This role requires strong communication skills in

Mandarin, English, and Bahasa Malaysia

, with additional proficiency in

Traditional Chinese

or

Cantonese

considered an advantage.

You will be responsible for handling customer inquiries via phone, email, and live chat, ensuring a professional and high-quality service experience.

Key Responsibilities

Handle inbound and outbound calls, emails, and online chat inquiries. Provide professional customer support by identifying issues and offering effective solutions. Accurately document and follow up on customer requests and concerns. Maintain service quality standards and achieve performance targets.

Requirements

Malaysian citizens only

. Proficient in

Mandarin, English, and Bahasa Malaysia

. Knowledge of

Traditional Chinese

preferred. Cantonese proficiency is an added advantage. Able to work on

24-hour rotating shifts

, including weekends and public holidays. Strong communication skills, customer-oriented, and able to work under pressure.

What We Offer

Total Salary up to RM4,200

Night Shift Allowance KPI Performance Bonus

1-month paid training

Company shuttle bus provided

14 days Annual Leave

+

12 days Medical Leave

Friendly, supportive, and multicultural working environment Career growth opportunities within a reputable BPO organization
Job Type: Full-time

Pay: RM3,000.00 - RM4,200.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person