Job Description

Key Responsibilities

Welcome and greet guests courteously upon arrival to create a positive first impression. Guide guests to their designated rooms or tables and assist with seating arrangements. Coordinate with reception and service teams to manage room assignments and guest flow efficiently. Present menus, explain ongoing promotions, and assist guests with general inquiries about services or facilities. Ensure rooms are properly prepared, clean, and ready before guest entry. Monitor guest movements and manage waiting lists during peak hours. Support the front desk with reservations, check-ins, and room turnover coordination. Maintain cleanliness and professional appearance in the lobby, corridors, and reception areas. Assist during special events or private functions to ensure smooth guest coordination. Handle guest feedback or complaints politely and escalate issues when necessary. Perform any other ad-hoc duties as assigned.

Knowledge & Skill Requirements

Prior experience in hospitality, F&B, or customer service is an advantage. Pleasant personality with strong communication and interpersonal skills. Well-groomed, courteous, and confident when interacting with guests. Able to multitask and work efficiently in a fast-paced environment. Willing to work weekends, public holidays, and night shifts. Responsible, proactive, and a team player with a positive attitude.
Job Type: Full-time

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person