Benefits: Annual Leave Strategic working location with convenient public transport facilities Shift Allowance up to RM20 per day, following shift assigned KPI Allowance up to RM700, monthly EPF, SOCSO International Exposure Job Requirements OPEN to all FRESH GRADUATES including SPM leavers. Possesses good English and Mandarin communication skills (verbal and written) Ability to read and type Traditional Mandarin will be an added advantage Open for 24/7 shift work Job Responsibilities Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails Ensures all customer inquiries/ issues/ complaints are resolved according to the company\'s processes and procedures Identifies and escalates difficult and complex issues to senior team members Maintains a positive, empathetic and professional attitude towards customer Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company\'s system Resolves customer requests and problems by making appropriate booking changes based on company\'s processes and procedures, as well as activity terms and conditions Liaises with external vendors and service operators to fulfill booking changes Keeps updated with company procedures and processes Shares customer feedback with relevant departments for further improvements
Since its inception in 2003; Asia Recruit has always sets its sights to being a go-to-global recruitment player both in Permanent and Contracting Businesses, Temporary Staffing and International Recruitment Services. Being a brand of the Will Group in 2016 has catapulted Asia Recruit closer to that vision. We now have the capabilities to extend our recruitment services together with our reputable sister companies across the region. Having received various industry accolades - amongst which as one of the Top 10 Recruitment Agencies in Malaysia by Top 10 Malaysia Magazine as well as being nominated for being The Top Recruitment Brands in Malaysia by HR Hub in 2020 - our team of highly motivated, capable, focused and passionate recruiters aim at delivering top notched services to clients and candidates alike. Our clients\xe2\x80\x99 list ranges from Local, to Public Listed Companies, to Multinational Companies across a variety of industries: \xe2\x80\xa2 Shared Services \xe2\x80\xa2 Telecommunication \xe2\x80\xa2 Insurance, Finance & Banking \xe2\x80\xa2 Manufacturing & Heavy industries \xe2\x80\xa2 Logistics \xe2\x80\xa2 FMCG \xe2\x80\xa2 Information Technology \xe2\x80\xa2 Oil & Gas \xe2\x80\xa2 Retail Apart from Malaysia; our candidates have been successfully placed in countries such as Singapore, Indonesia, Brunei, China, Hong Kong, Cambodia, Vietnam, Papua New Guinea, Norway, Qatar, Saudi Arabia and United Arab Emirates. Want to learn more about Asia Recruit? Check us out at http://www.asiarecruit.com.my
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent