Mandarin Speaking Customer Support (telecommunication )
Kuala Lumpur, Malaysia
Job Description
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Position: Mandarin Speaking Customer Support (Telecommunication )
Client Background: MNC
Location: Kuala Lumpur, Malaysia
Tenure: Permanent
Remuneration:
- Basic Salary: RM4,000 + KPI Allowance + Night Shift Allowance
- Provide primarily customer service based phone support to customers.
- Activate and engage with client/customer whilst providing accurate information of customer\'s issue at hand.
- Accurately record and update customers\' cases into the trackers following appropriate processes.
- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Ensure all follow ups are done in a timely manner.
- Ensure all SLA\'s are met appropriately.
- Maintain high level of customer satisfaction whilst maintain a professional manner.
- Be familiar with all policy, processes, and product knowledge and escalation paths.
Sub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Kuala Lumpur
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Job Detail
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Job IdJD957152
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:4000 per month
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned