Proficient in both written and spoken English, Bahasa Malaysia and Mandarin.
Have passion to learn and great sense of responsibility
Good communicator, able to build trust and grow trust with team members
Knowledge of customer service principles and practices
Knowledge of administrative procedures
Knowledge of relevant compute applications ie. Microsoft Office
Fresh Graduates are encouraged to apply
Benefit: Transport Allowance is RM100 & 20% of the sales person sales.
Working Days: Monday to Friday 9am - 6pm
Scopes:
Our Client was established in 2004 in Taiwan and specialize in Fleet Management System. They are a No.1 Fleet Management System brand in Taiwan that include great service process, software solutions, hardware, and cloud server, and they bring all these experiences here to help fleets in Malaysia become more efficient and productive.
Responsibilities:
Assisting salesperson to call new/existing customers
Handle paperwork and documentation
Prepare Invoice, follow up with payment
Arrange schedule for salesperson with customers
Work with the team to be able to achieve team/company target
Interact directly with customers and suppliers/principles either by telephone, electronically or face to face
Respond promptly to customer /supplier inquiries, coordinate customer complaints with sales
Keep records of customer interactions and transactions
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
And any other related assignment from time to time
Experience Required: Min 1 Year/s
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