Job Description

Agensi Pekerjaan Tetap Hangat Hiring! Full Time Mandarin Technical Support (Night Shift Required) - Open to IT / ME / CS / EE Fresh Grad in WP Kuala Lumpur, Earn up to MYR 6,500 + commission - Ricebowl
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Mandarin Technical Support (Night Shift Required) - Open to IT / ME / CS / EE Fresh Grad
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MYR4,200 - MYR6,500 Per Month
Commission: MYR700 - MYR1,500
KL City,
Fresh Graduates
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Posted 3 hours ago o Closing 22 Jun 2026
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Requirements

• Mandarin Speaker only
• Diploma or higher education level in IT/Engineering/Computer Science/Mechanical Major.
• Had experiences in IT/Engineering/Computer Science/Mechanical industral customer service is preferred.
• Fresh graduate is welcome to apply
• Willing to work rotate shift and WFO

Responsibilities

• Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
• Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
• Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
• Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
• Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
• Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicator

Benefits

• EPF/SOCSO
• Performance Bonus: RM 300
• Transportation Allowance: RM 400
• Mandarin Language Allowance (only entitled after passing probation): RM 500
• ?Shift Allowances: Afternoon shift RM30/day, Night shift RM70/day
• 13th-month salary + EPF & SOCSO
• Medical claim
• Overtime pay
• 5 Working days

Skills
Technical Support Communication Skills Customer Service Troubleshooting Problem Solving Active Listening Patience Mechanical Knowledge Electronics Knowledge IT Support Night Shift Work Mandarin Language Proficiency
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Skills Required