Job Description

Mohon
Kelayakan

• Mandarin Speaker only
• Diploma or higher education level in IT/Engineering/Computer Science/Mechanical Major.
• Had experiences in IT/Engineering/Computer Science/Mechanical industral customer service is preferred.
• Fresh graduate is welcome to apply
• Willing to work rotate shift and WFO

Tanggungjawab

• Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
• Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
• Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
• Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
• Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
• Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicator

Manfaat

• EPF/SOCSO
• Performance Bonus: RM 300
• Transportation Allowance: RM 400
• Mandarin Language Allowance (only entitled after passing probation): RM 500
• ?Shift Allowances: Afternoon shift RM30/day, Night shift RM70/day
• 13th-month salary + EPF & SOCSO
• Medical claim
• Overtime pay
• 5 Working days

Kemahiran
Technical Support Communication Skills Customer Service Troubleshooting Problem Solving Active Listening Patience Mechanical Knowledge Electronics Knowledge IT Support Night Shift Work Mandarin Language Proficiency
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Skills Required