Mandarin Workforce Management Analyst
Iskandar Puteri, Johor
Johor Bahru, Johor, Malaysia
Job Description
Mohon
Lokasi Kerja
- Medini 9, Persiaran Medini Sentral 4, Medini, Iskandar Puteri, Johor Bahru, Johor, 79250, Malaysia Iskandar Puteri Johor Malaysia 79250
Kelayakan
1-2 years of experience in Workforce Management, Capacity Planning, or BPO Operations (BPO setting preferred).
Strong Excel skills (Pivot Table, VLOOKUP, basic formulas).
Good analytical, problem-solving, and communication skills.
Ability to work in a fast-paced, high-volume operations environment.
Familiarity with WFM tools is an added advantage.
Willing to work rotational shift; on-site in Johor, Medini 9.
Tanggungjawab
Plan and prepare staff schedules to ensure enough manpower daily.
Monitor real-time operations and adjust staffing when needed.
Track attendance, adherence, and update any changes in schedules.
Forecast workload and help plan future manpower needs.
Prepare simple daily/weekly reports on performance and staffing.
Work closely with Operations to solve manpower or scheduling issues.
Manfaat
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Training Provided
- Allowance Provided
- 5 Working Days
workforce management customer service
Peringatan Penting
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Skills Required
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Job Detail
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Job IdJD1341656
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIskandar Puteri, Johor Johor Bahru, Johor, Malaysia
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EducationNot mentioned