Job Description

Responsibilities:

Manage e-commerce platforms, such as websites, and marketplaces Shopee, Lazada, etc, to fulfill orders and meet customer expectations. Collaborate with a team to achieve sales targets and provide excellent customer service. Create promotional content for online platforms including setting up promotions, web banners ads setting and any online related activations Plan and execute online campaigns and promotions to boost sales. Manage social media accounts like TikTok, Instagram, and Facebook, stay updated with trends and create content, video to promote products on social media. Maintaining products listing, pricing, quantity, SKU & uploading in online selling platform. Support customer service and handle incoming calls, messages, complaints and manage online reputation to maintain a positive brand image. Resolve issues in a timely and professional manner. Introduce new ideas and promotions to enhance e-commerce sales. To undertake and all other duties and responsibilities as instructed by the superior or management.

Requirements:

Able to handle consumers' enquiries on E-Commerce platform via Live Chat function. Knowledge of website management Experience with practices and techniques related to web merchandising or online selling. Familiar with design tools ie. Adobe Creative Suite (Photoshop, Illustrator) & Video editing. Strong communication skills and a customer-centric approach. Ability to work independently and as part of a team.
Job Type: Full-time

Pay: RM2,000.00 - RM2,800.00 per month

Work Location: In person