Job Description

At SiteMinder we believe the individual contributions of our employees are what drive our success. That\'s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It\'s in our differences that we will keep revolutionising the way for our customers. We are better together!What We Do\xe2\x80\xa6We\'re people who love technology but know that hoteliers just want things to be simple. So since 2006 we\'ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.We\'ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.And today, we\'re the world\'s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder\'s technology every year.About the Marketing Coordinator role...In this role, you\'ll be working closely with our Customer Marketing team to support various initiatives within our advocacy program. This role is perfect for a marketer passionate about customers and looking to build on their marketing skills.What you\'ll do...Support the team on delivering marketing campaigns and customer outreach initiatives for our advocacy programsUndertake analysis and competitor analysis of our review programsCoordinate the execution of campaigns across the globe in eight languages - including the content development, localisation, web landing page updates, and design briefing processCollaborate with customer facing teams on incentive programsMonitor, document and respond to customer reviews plus escalate feedback internallyAssist with audience and cohort managementConsistently monitor, iterate and report on campaigns by reviewing analytics, comms performance & dataMeasure campaign performance and conduct continuous optimisationAssist with the development of customer storiesWhat you have...1+ years of marketing experience preferred with a real passion for the customerStrong writing and creative skills, always striving to deliver a high-quality campaign experience for customersTakes end-to-end accountability for campaign development and execution across multiple channels - email, in-app messagingRockstar collaborator who loves working with many stakeholders to produce a great customer outcomeThrives on the pace of a high growth tech environment and works at speed while delivering a high quality outcomeSolid working knowledge of marketing automation platforms such as Marketo, Intercom is an advantageDigital native who grasps new technology easily. Self-starter and multitasker; comfortable juggling and managing multiple projects and driving them to completionOur Perks & Benefits\xe2\x80\xa6- Hybrid working model (in-office & from home)- Mental health and well-being initiatives- Paid birthday, study and volunteering leave every year- Sponsored social clubs, team events, and celebrations- Employee Resource Groups (ERG) to help you connect and get involved- Investment in your personal growth offering training for your advancementThis is a 6 month contractDoes this job sound like you? If yes, we\'d love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

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