Job Description

1. Travel Operations

Handle travel enquiries via phone, email, and messaging platforms. Prepare quotations, itineraries, booking confirmations, and invoices. Manage reservations for flights, hotels, tours, activities, and transportation. Liaise with suppliers, travel partners, and customers to ensure accurate arrangements. Monitor booking status, handle amendments, and resolve travel-related issues. Ensure all travel documents and customer details are complete and accurate.

2. Customer Service

Provide clear product information and travel guidelines to customers. Support customers before, during, and after their trip. Handle basic customer complaints or escalations professionally.

3. Marketing

Create simple posts, captions, and travel package highlights for social media. Upload, schedule, and manage daily/weekly content on company platforms. Assist in replying to enquiries or comments from social channels. Monitor popular destinations or trending travel content to support posting ideas. Coordinate with operations to ensure package information is accurate before posting.

4. Cold Calling

Conduct outbound cold calls to promote travel packages and seasonal deals. Follow up with warm leads from social media, campaigns, or enquiries. Maintain and update lead lists, call logs, and customer information. Introduce travel products, provide package explanations, and support sales conversion. Assist in preparing proposals, collecting deposits, and coordinating booking forms.

5. Administrative Tasks

Update internal systems, records, and reports. Assist with preparing weekly and monthly performance reports. Support ad-hoc tasks assigned by the manager. Support documents input etc quotation, invoice, and email respond

Job Requirements:

Diploma/Degree in Tourism, Hospitality, Business, or related field. Minimum 2 years of experience in operations, customer service, or sales. Strong communication skills and customer-oriented mindset. Comfortable with cold calling and basic sales activities. Good organisational skills and attention to detail. Able to work in a fast-paced environment with multiple deadlines. Experience in social media management Proficiency in MS Office; knowledge of reservation/GDS systems is a must. Monday to Friday 9am - 6pm, Saturday 9am - 1pm Oval Damansara
Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Dental insurance Health insurance Professional development
Application Question(s):

Expected Salary
Experience:

Administrative: 2 years (Preferred)
Work Location: In person