Job Description

The client is a leading healthcare technology provider in Malaysia, delivering innovative digital practice management solutions across Southeast Asia. With over 15 years of experience and thousands of clinics supported, the company specializes in clinic management systems, AI-driven patient engagement, and healthcare networking platforms. Built on a foundation of compliance, reliability, and strong after-sales support, it continues to empower healthcare providers with tools that enhance efficiency, patient care, and long-term growth.

Position: Marketing Exec

Location: Puchong

Key ResponsibilitiesCustomer Care & Support

Serve as the main point of contact for customer inquiries via phone, email, social media, or walk-in. Handle feedback, complaints, and service issues promptly and professionally. Ensure high levels of

customer satisfaction

through timely follow-ups and quality service. Maintain and update

customer records

and CRM systems accurately. Build long-term client relationships to promote loyalty and retention. Follow up on

outstanding payments, cloud service renewals, and Helpdesk support

. Conduct

cold calls

to reach potential customers and generate new business leads. Collect and document customer feedback for continuous improvement.

Marketing & Communications

Assist in planning and executing

marketing campaigns

(digital and offline). Create and manage

content

for social media, email newsletters, and promotional materials. Coordinate with designers and vendors for marketing materials and advertising needs. Conduct

basic market research

and competitor analysis to support branding strategies. Track and report the effectiveness of marketing campaigns.

Requirements

Diploma/Degree in Marketing, Business, Communications, or a related field.

Fluent in Mandarin and English

(spoken and written). Excellent communication and customer service skills. Basic knowledge of

digital marketing and social media

management. Organized, detail-oriented, and able to multitask effectively. Proficient in Microsoft Office and comfortable with CRM or marketing tools. Willing to work beyond office hours or weekends if required for campaigns or events.

Remuneration packages:

Salary: RM 4 , 000 basic + Attendance allowances (depend on experiences)

EPF, SOCSO, EIS
Working Days: Mon - Friday (5 days)
Working Hours: 8.00am - 5.30pm

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Language:

* Mandarin (Required)