Job Description

Faculty/Department: UCSI College Sdn Bhd

Campus: Kuala Lumpur

Responsibilities * Marketing Management

• To execute national marketing and enrolment strategies and plans.
• To organise and participate in national marketing and enrolment activities initiated by agents, embassies or government ministries.
• To generate international leads through adequate and regular marketing activities.
• To implement school marketing plans and engage in school marketing activities.
• To identify and explore collaboration projects.
• Sales Management
• To achieve both direct and country enrolment targets as assigned.
• To provide effective course counselling to national students from all enquiry sources leading to enrolment.
• To follow up on all leads based on the stipulated turnaround timeline towards enrolment.
• To establish targeted number of collaboration projects.
• To master the product knowledge offered by UCSI College.
• To provide career pathway advice, promote UCSI College courses and execute proper admission process together with the sales team members.
• To use various \xe2\x80\x9capproach\xe2\x80\x9d and \xe2\x80\x9cnegotiation\xe2\x80\x9d tools/ skills to close sales.
• To participate in national telemarketing and counselling should there be any shortage of staff.
• Agent Management
• To identify, evaluate and appoint agents who can contribute to national enrolment.
• To manage agents based on key account management approaches.
• To provide prompt support and response to agents based on stipulated turnaround time including commission processing, response to enquiries and other matters.
• To assist agents in national student enquiries and registrations.
• To continuously engage with agents in organising marketing and enrolment activities.
• Services and Administrative
• To conduct market survey and prepare market analysis quarterly.
• To maintain process and operational efficiency of the department
• To ensure all the marketing proposals and reports are completed and submitted on a timely manner.
• To ensure sufficient resources to cope with the internal and external activities.
• To work with Visa Processing Unit to reduce the visa rejection cases due to incomplete documents.
• To work with Visa Processing Unit to reduce the visa rejection cases due to incomplete documents.
• Development
• To assist in the development projects and programmes of activities undertaken by the Sales & Marketing such as:

• The implementation of customer care survey / feedback.
• Any other projects that may arise from time to time
• Support and working discipline
• Support any ad hoc or pre-planned sales & marketing recruitment activities and the overall department operation whenever necessary, be it for national or national enrolment.
• To carry out such other duties that may be assigned to you from time to time by the person acting on behalf of UCSI College management.
• Be punctual on official working time and report submission
• To maintain excellence staff discipline and encourage excellence health condition in workplace.
• Able to work independently in meeting deadlines.
• Guide and support new colleagues whenever necessary.
• Search and identified new talents among the team members.
• Forming a mutually beneficial relationship in a climate of trust and respect with our stakeholders.
• Maintaining communication with organizations and providing prompt answers to requests in order to determine how to convey concise, clear, and timely selective information.
• Maintain knowledge of current company policies, procedures and sales programmes.
• Development & Enhancement
• To propose any new sales and marketing tactics from time to time.
• To surpass the expectations of the customers and prospects
• Working closely with corporate partners in developing new ideas and call on appropriate personnel to provide the opportunity of the PR and media collaboration if necessary.

Requirements

• Degree in relevant field.
• Minimum 2-3 years working marketing experience
• Excellent communication skills.
• Pro-active and self motivated, with the ability to work independently as well as participate within the team.
• Able to work under pressure and meet deadlines, possess a mature attitude and a good team player.
• Interpersonal skills and abilities.
• Possess own transport and willing to travel by him/herself

Deadline: 31 Aug 2023 | Last Update: 10 Mar 2023

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