Job Description

1. CRM Services & Solutions Innovation

Be part of shaping the future of CRM by supporting the development and optimization of end-to-end CRM services, including:

Community engagement and management Loyalty program design and platform integration Customer Data Platforms (CDP) strategy
Gain hands-on exposure to the complete CRM ecosystem--from service design and solution architecture to cross-channel performance analysis. You will also play a key role in recommending impactful CRM strategies that drive business growth and enhance customer loyalty.

2. CRM Project Implementation & Leadership

Take an active role in driving CRM projects from ideation to execution. Responsibilities include:

Assisting in planning, research, and preparation of pre-audit and proposal reports Contributing to proposal development and pitching sessions Managing CRM initiatives such as loyalty campaigns, membership programs, and customer activation activities
Work collaboratively with the Community Management team to boost engagement, generate leads, and strengthen brand visibility. Additionally, you will:

Analyze social media insights for competitor benchmarking, sentiment tracking, and brand listening Support customer service operations through messaging, inbound/outbound calls, and chatbot training initiatives

Job Requirements

Currently pursuing a Diploma or Bachelor's Degree in Marketing, Mass Communication, Business Studies, or related disciplines Passionate about marketing, digital engagement, and customer relationships Excellent communication skills in both English and Bahasa Malaysia Friendly, detail-oriented, proactive, and professional attitude Willingness to work on-site in Puchong, Selangor
Job Type: Internship
Contract length: 3 months

Pay: RM500.00 - RM1,000.00 per month

Work Location: In person