Research and expand CRM services and solutions, including:
Community Management Services
Loyalty Services & Solutions
Customer Database Platform (CDP)
Gain exposure to the ecosystem of CRM services, solutions, and analytics across multiple media channels.
Recommend the most effective CRM services and solutions.
2. CRM Project Management
Provide support in CRM project management.
Assist in preparing pre-audit reports and conducting proposal research.
Contribute to project proposal development and participate in project pitching.
Gain hands-on experience in CRM project management, including contest management, loyalty programs, and membership programs.
Support community management through engagement, activation, lead generation, and brand management.
Prepare social media analytics reports covering competitor monitoring, product tracking, and brand listening.
Support customer service projects through message responses, inbound/outbound calls, chatbot training, and assistance.
Qualifications & Education Requirements
Diploma or Bachelor's Degree (pursuing or completed) in Advertising, Media, Mass Communication, Marketing, or equivalent.
Preferred Skills & Requirements
Strong written and verbal communication skills in Malay and English
Job Type: Internship
Pay: RM500.00 - RM1,000.00 per month
Work Location: In person
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