Marketing Officer Vehicle Financing (butterworth), Retail Assets Division

Butterworth, Pulau Pinang, Malaysia

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Duties and Responsibilities:Financial Segment:

To achieve monthly business target for Vehicle Financing as follows:
Submission of Approval of RM4.00m
Total Approved Financing of RM2.6m
Total Disbursement of RM1.8m
Penetration of Non National Segment with minimum disbursement of ratio National and Non National at 60:40 per month
Maintain zero Impaired for accounts disbursed within one year anniversary.

Sales and Marketing Reporting Function:

Submit daily visitation planner report (if any), weekly report and marketing activities.
Review DBR-i arrangement for dealers before one (1) month of expiry of the arrangement
To ensure accuracy on data entry into related system during creation of application
To maintain and update the reports/data on submission, pending approval, pipeline data and or other reports required on timely basis.

Service Excellence Segment:

Conduct visitation to dealers to improve business rapport: minimum 4 dealers/day or any threshold as directed.
To submit for approval the application received from dealer within T+1 day once all the documents required duly fulfilled.
To complete the site visitation requirement within T+1 day (within own territory) or T+3 day (outside territory) or any threshold as directed
To follow up on pending cases status with dealers / customer within T+2 days
To follow up and conduct renewal of Letter of Undertaking (LoU) on timely basis.
Conduct at least one product briefing/month to car dealer or any threshold as directed.
Attend to enquiries/request and or complaints from car dealers/ customer within T+3 day or any threshold as directed.
Recommend for appointment of car dealers as panel dealer (if any) and for DBR-I arrangement

Risk and Control Segment:

To keep threshold of zero internal and external fraud cases on yearly basis
To ensure adherence and compliance to all internal policies/ guidelines and external regulatory requirements with threshold of not more than 4 incidents of medium risk due to internal audit / compliance review, self-audit, Shariah Audit etc.
To ensure all documents received via Whatsapp and/or email and all application being cancelled or rejected are deleted or destroyed on timely basis as directed to ensure compliance on PDPA and Bank\'s secrecy requirement.

Other ad-hoc activities:

Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.

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