Job Description

Nature

: Customer Service

Location

: Bangsar, Kuala Lumpur

Job Grade

: Entry level - mid level

Employment Type

: Permanent full-time

Pay Structure

: Basic salary (RM 3,500-5,000) + monthly commission

About Lunch Actually

Let us introduce you to our exciting services:

Personalized Matchmaking: Let our dedicated team find your perfect match while you enjoy the date. Coaching Programs: Enhance your dating skills and relationship with our tailored coaching. Peerage by Lunch Actually: Our exclusive, discreet matchmaking for high-flyer professionals.
Join our team, where passion for people, integrity, and kindness are at the core of everything we do. We provide competitive compensation, opportunities for career advancement, and a supportive culture dedicated to your development. Together, we are committed to building lasting relationships.

Perks of Working with Lunch Actually Paktor Group

Competitive commission outside of your basic salary. Unlimited commission. The more you achieve, the more you earn! Full equipment support No field work. You will be working in Menara UOA Bangsar, easily reachable by public transport. No shifting. You will work 5 days a week, 10:00am-7:00pm. Day off: 1 weekend + 1 weekday Comprehensive leave package to encourage work-life balance.

Role Overview: Matchmaker

We are looking for a Matchmaker based in Kuala Lumpur (Bangsar). As a Matchmaker, your primary objective is to facilitate seamless date coordination between our clients. You will engage in proactive communication with clients to address their needs and provide support throughout their dating journey, as well as gather feedback for continuous service improvement.

Responsibilities

Plan, coordinate, and schedule dates for clients Active and outward-bound communication with clients on a day-to-day basis (via chat and phone calls) Respond to clients' inquiries promptly and provide support when needed Provide sound dating advice when asked by clients Listen to clients' feedback and perform service recovery when necessary Provide ad-hoc operational and events support Provide feedback on the date coordination process and suggest ideas to improve customer satisfaction Consistently achieve individual as well as team monthly KPI targets

Ideal Candidates

Would have passion for people Possess excellent interpersonal, written, and oral communication skills. Multilingual - Cantonese speakers are preferred due to the client database. Experience within a Customer Service, Customer Success, or Sales Operations / Support role is a huge plus. Diploma or Bachelor's Degree in any field. Business, Marketing, Mass Communication, Psychology, or equivalent major is a plus. Entry-level candidates who possess good communication skills are encouraged to apply. Diligent and willing to go the extra mile for your clients Detail-oriented and able to perform under pressure with integrity and good work ethics Adaptable and able to think fast on your feet to cater to a wide portfolio of client profiles Able to communicate professionally and confidently with high-profile clients Able to work one day of the weekend (either Sat/Sun). You will have one day off on the weekend and the other day off during the weekday.
Be part of our journey to creating meaningful love stories!

Job Type: Full-time

Pay: RM3,500.00 - RM5,000.00 per month

Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Required) Malay (Preferred) Mandarin (Preferred)
Work Location: In person