Job Description

MBG System & Tools ManagerGeneral InformationReq #WD00070979Career area:Information TechnologyCountry/Region:MalaysiaState:Wilayah Persekutuan Kuala LumpurCity:Kuala LumpurDate:Thursday, September 12, 2024Working time:Full-timeAdditional Locations:

• Malaysia

Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world\'s largest PC company by further expanding into growth areas that fuel the advancement of \'New IT\' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.This transformation together with Lenovo\'s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsJob Title: Systems & Tools ManagerLocation: Malaysia
Department: Services and Solutions Group
Language Requirement: Spanish (Fluent)The MBG System & Tool Manager is responsible for managing and maintaining the Oracle RightNow CX (Customer Experience) system. This role involves configuring, monitoring, and troubleshooting the system to ensure it operates efficiently and effectively. The role will work closely with various departments to support their customer service and relationship management needs, ensuring seamless integration and optimal performance.Key Responsibilities:System Configuration and Maintenance: Install, configure, and maintain Oracle RightNow CX systems, ensuring they are up-to-date and functioning optimally.Troubleshooting and Support: Identify, diagnose, and resolve technical issues related to the Oracle RightNow CX system. Provide ongoing support to users and assist in problem resolution.Performance Monitoring: Continuously monitor system performance and implement improvements to enhance efficiency and user experience.Data Management: Ensure data integrity and security within the RightNow CX system. Perform regular backups and data recovery procedures as needed.Custom Development: Develop and manage custom scripts and interfaces to support business needs and enhance system functionality.User Training and Documentation: Conduct training sessions for system users and create detailed documentation for system processes and troubleshooting procedures.Cross-Business Unit Collaboration: Work closely with various departments and business units to understand their needs and provide tailored solutions that support their goals. This includes acting as a vital liaison between the technical team and end-users, ensuring effective communication and alignment across the organization.Required Skills & Qualifications

• Education: Bachelor\'s degree in information technology, Computer Science, Business Administration, or a related field.
• Experience:

• Proven experience in managing Oracle RightNow CX, SAP, and Microdynamics systems.
• Hands-on experience with ETL processes, Tableau system integrations, and data management.
• Strong project management experience, preferably with Scrum Master certification.
• Technical Skills:

• Proficiency in system configurations, data migration, and custom script development.
• Strong troubleshooting skills and problem-solving abilities.
• Language: Fluency in Spanish and English is mandatory.
• Soft Skills: Excellent leadership, communication, collaboration, and organizational skills.

Preferred Qualifications

• Certifications in Oracle RightNow CX, SAP, or project management (Scrum Master).
• Experience managing invoice processes and supporting finance departments.
• Background in managing cross-functional projects and optimizing customer experience platforms.

Additional Locations:

• Malaysia

• Malaysia

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