Job Description

Job Responsibility Oversee the day-to-day operations of the logistics and customer support teams, ensuring that service levels and quality metrics are met Identify process inefficiencies and develop strategies for improving operational efficiency and effectiveness Manage the performance of the logistics and customer support teams, including setting performance goals, providing coaching and feedback, and conducting performance evaluations Collaborate with cross-functional teams, including product, marketing, and engineering, to ensure a seamless customer experience Develop and maintain standard operating procedures for logistics and customer support operations Analyze customer feedback and operational data to identify trends and opportunities for improvement Monitor and report on key performance metrics, including order fulfillment, delivery times, customer satisfaction, and support resolution times Manage relationships with third-party logistics providers and other vendors as needed Ensure compliance with all relevant laws and regulations, including food safety and labor laws Job Requirements Bachelor\'s degree in Business Administration, Logistic, Operation Management, or related field Proven track record of managing logistics and customer support operations in a fast-paced environment Strong understanding of the Food Delivery Technology industry and competitive landscape Excellent communication and interpersonal skills Strong analytical and problem-solving skills Ability to lead and motivate a team in a fast-paced, deadline-driven environment Ability to manage multiple priorities and work independently Experience with data analysis and reporting tools Proficient in Microsoft Office and Google Suite Ability to work flexible hours as needed Job Benifits Hybrid working environment EPF + SOCSO Training provided

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