Job Description

Faculty/Department: Laurent Bleu Sdn Bhd

Campus: Kuala Lumpur

Responsibilities

• To provide assistance and support to the doctor in all aspects of the clinic operations including reception, consultation, procedures, customer service, products and services.
• To ensure efficient and coordinated clinic operation flow by coordinating and planning clinic activities, communicate patient\'s needs, make referrals and serve as a resource person for insurance information.
• To deliver direct patient care; comprehensively assess patients\' needs; triage patients and report accordingly; manage messages from patients; perform stock-keeping; maintain patients\' rooms and treatment instruments.
• To administer medication as assigned; serve as a resource person for knowledge of medication uses, side effects, and dosage; check for proper medication order; document medications; obtain required consent forms to administer immunisations; notify the pharmacies of physician-approved prescriptions; review drug samples to ensure they have not exceeded the expiration date; label sample drugs and educate patients of the medication administration.
• To perform other duties as assigned by the doctor & supervisor.
• To take part and play an active role in all activities organised by Laurent Bleu e.g. exhibitions, roadshows.
• ADMINISTRATION: To ensure administration work is completed and updated at the end of the day (patient registration, patient billing, daily sales revenue, stock list, reports.
• REGISTRATION AND BILLING: To ensure complete proper registration and data entry processes for the patient at all times - confirm all daily sales revenue (including cash, credit cards, cheques, etc.) is accurate and accounted for at all times to prevent discrepancy.
• STOCK MANAGEMENT: To maintain and monitor stocks - ensure stocks are available and prepared prior to treatments - report any expired, damaged or missing products to the manager immediately - conduct periodical stock checks and prepare stock reports.
• TRAINING AND DEVELOPMENT: To maintain up-to-date knowledge on products and services - participate in the training programme and continuously strive to improve the delivery of products and services through training and feedback.

Requirements

• Possess at least a Diploma in Medical Assistant
• Possess current Nursing Annual Practicing Certificate.
• Possess at least a minimum of 2 years working experience in a related field.
• Possess excellent communication and customer service skills.
• Detailed oriented, quick witted and pleasant personality.
• Possess a high knowledge in medical terminology.
• Possess the ability to maintain confidentiality.

Deadline: 30 Sep 2023 | Last Update: 28 Jul 2023

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