Job Description

Responsibilities

• Handle inbound and outbound calls.
• Handle customer inquiries, emails and resolve problems.
• To attend to any urgent request from clients regarding medical reports including email softcopy reports.
• Coordinating workflow and ensuring all customer support functions are completed within the service turnaround time.
• Ensure all orders are up to date and accuracy in data entry.
• Make sure that all Medical, APS & QS medical reports are completed and QC before sending to the insurance company.
• Assist in overall administrative duties.
• To assist in ad-hoc work assignments when required.

Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in the related field (Health Administration/Biomedical/Medical/Business Administration)
• Required language(s): English, Bahasa Malaysia.
• Previous work experience in customer service or administration in the medical/healthcare fields are an added advantage.
• At least 1 Year(s) of working experience as Customer Service Executive or under the administration field.
• Preferably Junior Executive specialized.
• Able to multitask
• Good interpersonal and communication skills.
• Computer literate, familiar with Microsoft Office Application
• Must be target driven and able to hit KPI\'s given
• One (1) working Saturday per month for compulsory training.
• Available immediately.
• Applicants should be Malaysian citizens

Job Type: Full-time Salary: RM2,200.00 - RM2,600.00 per month Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)