Job Description

Join Our Team as a Medical Information Coordinator!
Are you a detail-oriented professional with a passion for supporting high-impact teams? In this dynamic role, you'll be the backbone of our Lifecycle Safety operations--coordinating administrative support across all service lines and partnering closely with our Safety Operations (SO) and Lifecycle Safety Management (LSM) functions, ensuring smooth, efficient processes that make a real difference in patient safety.
Essential Functions

• Assist with administrative team support e.g. project start-up tasks, creation and maintenance of project files, systems access requests.
• Shipping of information supplies to sites as directed by senior team member.
• Oversee administrative support by coordinating team/department/customer/project oversight group meetings, coordinating stationery orders, dispatching documents via courier services, reserving meeting rooms and IT equipment.
• Identify and record process or quality problems and bring them to the attention of a senior team member.
• Provide training/mentoring to new/less experienced staff.
• Participate in continuous improvement of all departmental processes and procedures by identifying and implementing efficiencies in workflow and/or case processing.
• Co-ordinate, oversee and delegate resource tasks to administrative team members as appropriate and monitor the intake of cases and archiving process when multiple coordinators are involved.
• Involvement and contribution in local/global department committees.
• Monitor the workflow of incoming emails and voicemails in shared mailboxes; move them in the subfolders of the respective workflows, assign and distribute cases and communicate any upcoming studies to management.
• Communicate with workflow leads any incoming due cases during the day.
• Provide reconciliation of the shared mailboxes (Medical Information mailbox and Voicemail) and Adverse Event (AE) reconciliation as well as filing.
• Translation of content where necessary.
• Receiving and documenting incoming emails from external customers such as patients and/or healthcare providers and responding to their enquiries about products.
• Disseminate clear information to healthcare professionals and patients based on the approved resources related to the use of client products.
• Creating AE and Product Quality Complaint (PQCs) reports requiring concise data entry covering everything from patient symptoms, admission and results - this may include medical terminology, writing narratives, generating case queries.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent in Scientific/Healthcare/Allied Life Sciences discipline
• 1-2 years' relevant work experience.
• Good understanding of Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines Standard Operating Procedures (SOPs) and work instructions applicable to the role.
• Good working knowledge of Microsoft Office and web-based applications.
• Good knowledge of medical terminology.
• Strong organizational skills and time management skills.
• Strong verbal/written communication skills.
• Self-motivated and flexible. Excellent attention to detail and accuracy.
• Ability to follow instructions/guidelines, utilize initiative and work independently.
• Proven ability to multi-task, manage competing priorities and deadlines.
• Willingness and aptitude to learn new skills across all Lifecycle Safety service lines.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

Skills Required