Job Description

The Position
As a Medical Representative, you will be:

• Orchestrating for Exceptional Customer Experience - focused on implementing in-clinic and virtual

execution of the Customer Engagement Model. Implement Multi Channel Cycle Plans to target
Customers, meet/exceed sales targets for assigned product(s) within the allocated territory and
achieve related quantitative/ qualitative field force KPIs * Adhering to Compliance, Code of Conduct and Policies - responsible for ensuring all company and
industry compliance requirements(e.g. Pharmacovigilance) are understood, adhered to and established
local compliance processes are followed
Duties and Responsibilities:

• Sales Achievement in the assigned territory

• Territory sales accountability (e.g. sales value, units, market share% etc.)
• Ensure formulary listing and availability of BI products as required
• Create demand/ generate prescriptions for promoted products by utilizing the available resources/tools/ channels and trained behaviours
• Identify opportunities to grow/expand relevant customer universe for BI promoted brands
• Plan, co-create and execute Multi Channel Cycle Plans (MCCPs) with excellence

• Maintain an accurate and complete customer (email address, other contact info) data base in Veeva
• Develop, validate and execute MCCPs for the allocated territory to maximize BI Business and ensure achievement of sales targets / objectives with particular focus on message execution (reach, frequency, call duration)
• Comprehend, integrate and execute ICPs into MCCPs
• Plan logistics to ensure execution of MCCPs and that high value customers (Gain, Build, Defend) are seen with the required Reach and Frequency, F2F and S2S
• Locally mandated reports (e.g. competitor surveillance) are completed accurately, in full and submitted on time
• Orchestrate Exceptional Customer Experience

• Communicate with relevant BI customer facing roles (marketing, MSLs etc.) and work interdependently to ensure customer experience is personalized and relevant to them.
• Proficiency in utilizing Veeva resources; Engage (scheduling, launching meetings, group calls, sharing content), Event Management (recording events), survey function (conduct surveys), FuR function (send emails)
• Capable of assisting customers to interact with Veeva Engage across common visual conferencing platforms
• Identify customers' preferred communication channels, directing appropriate resources (face to face calls, Veeva Engage, phone calls, follow-up emails, BI one website, webinars, OneMessage, Adobe campaigns) to fulfill the Customers' needs
• Management/development of assigned Key Opinion Leaders (KOLs) and Coordination with relevant Medical Societies / Institutions
• Superior Customer Engagement Capability (Knowledge & Skills)

• Effective Knowledge depth (Disease, Clinical Trials, Product, Marketing Strategy, Competitor intelligence and Environment) to communicate confidently and competently with customers
• Effective Customer Engagement Skill profiency (Hybrid CEM, CSM, CEM Situational, ECiP, Engaging Customers with FuE etc.).

Knowledgeable across the 7 Hybrid CEM steps and 33 behaviors. Able to execute assigned Marketing strategies (e.g. messaging/ product presentations, overcoming objections etc.) within the customers' preferred communication channel * Digitally fluent / tech savvy, able to reliably utilize CRM/ Veeva, undertake pre-Call set-up of digital platforms (e.g. Veeva Engage)

• Capable and confident in Presenting to Groups of customers, both face to face / screen to screen
• Comply with local regulations, industry and the BI Code of Conduct

• Comply with all regulations regarding interactions with healthcare professionals (HCPs), following the BI Code of Conduct
• Take prompt and necessary actions on issues of compliance and Pharmacovigilance
• Be a role model in compliance with local regulations, industry and the BI Code of Conduct
• Regular Reporting

• Locally mandated reports (e.g. competitor surveillance) are completed accurately, in full and submitted on time

Requirements:

• Bachelor's degree

Competencies required: * Industry and product knowledge

• Selling skills applied across a diverse range of channels
• Multi Channel Cycle Planning (MCCP) and execution
• Customer Relationship Management
• Self development / learning
• Communication skills
• Planning and organizing skills to collaborate with other customer facing personnel
• IT literacy
• Direct selling experience in healthcare industry is advantageous

Skills Required