Job Description

This opportunity is is a global technology company providing advanced solutions in healthcare, infrastructure, and agriculture. Its products and services focus on precision, innovation, and efficiency to support eye care, construction, and smart farming applications.

Key Responsibilities1. Service Coordination

Manage and track service requests, repair schedules, and maintenance activities. Assign and dispatch technicians for on-site or remote support. Collaborate with sales and technical teams to understand customer requirements.

2. Client Support

Act as the primary point of contact for clients regarding service and support inquiries. Ensure timely and professional communication with clients about equipment issues, maintenance schedules, and updates. Provide guidance on warranties, service agreements, and post-installation technical support.

3. Technical Documentation

Maintain accurate records of service requests, installations, and customer interactions in company databases. Ensure proper digital documentation of service activities, including repair reports, checklists, and inventory management of parts and tools.

4. Vendor and Technician Liaison

Coordinate with internal supply chain and external vendors to ensure timely availability of parts and equipment. Support technicians by facilitating access to required tools, resources, and technical guidance.

5. Administrative Support

Assist with invoicing, service contract renewals, and maintaining up-to-date service documentation. Schedule and plan preventive maintenance visits and routine equipment checks. Update maintenance schedules in the company's CMMS and assign tasks to relevant technicians.

Minimum RequirementsEducation & Experience

Diploma, Advanced/Higher/Graduate Diploma. Prior experience in service coordination, customer support, or a similar role, preferably in healthcare or medical devices.

Knowledge, Skills & Attributes

Strong organizational and multitasking skills. Excellent communication and customer service abilities. Basic technical knowledge of medical devices or healthcare equipment is a plus. Proficiency in Microsoft Office and scheduling tools; knowledge of ServiceMax is an advantage. Ability to work efficiently in a fast-paced environment. Customer-focused mindset with commitment to timely issue resolution.
Job Type: Permanent

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

Professional development
Work Location: In person