Job Description

The Opportunity: Be the "Friend on the Ground"
We're looking for a highly motivated and empathetic Area Manager to be the face of our client for our unmanaged merchant partners. This is a pivotal role that goes beyond traditional account management; you will be our "Friend on the Ground," building genuine relationships, solving problems, and empowering merchants to grow their businesses with company.
Responsibilities

• Lead the "Area Manager" Initiative:
• Direct Engagement: Be the primary driver of direct, face-to-face engagement with unmanaged merchant partners in your area. You'll conduct regular visits, build rapport, and embody the human connection we value.
• Execution & Oversight: Take ownership of the "Area Manager" playbook. You'll set visit schedules, define key discussion points, and ensure the quality of every interaction to maximize impact.
• Resource Management: Effectively deploy any assigned resources to maximize our reach and support for unmanaged merchants.
• 2. Nurture Merchant Relationships & Solve Problems:
• Build Trust: Foster strong, lasting relationships by understanding merchants' needs and acting as their reliable point of contact.
• Proactive Resolution: Be the first line of defense for our merchants. You'll identify and rapidly resolve operational issues, technical glitches, or other concerns, escalating complex issues when necessary.
• Empower Merchants: Educate partners on how to use company's tools (e.g., Merchant App, marketing features, dashboards) to help them thrive and grow their business.
• Champion Feedback: Systematically gather feedback from merchants and channel it back to our internal teams (product, operations, support) to drive continuous improvement.
• 3. Monitor Performance & Gather Market Intelligence:
• Track Key Metrics: Monitor KPIs, including merchant engagement rates, satisfaction scores, issue resolution time, retention rates, and tool adoption.
• Analyze & Optimize: Use data to identify trends, pinpoint areas for improvement, and celebrate success stories within your area.
• Be a Local Expert: Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuances to identify growth opportunities.
• 4. Collaborate & Advocate Internally:
• Cross-Functional Collaboration: Work hand-in-hand with teams like Sales, Operations, Marketing, and Product to ensure a seamless and positive merchant experience.
• Advocate for Partners: Be the voice of our merchants within company, ensuring their perspectives are considered in strategic decisions and product roadmaps.
• 5. Drive Operational Excellence:
• Process Improvement: Continuously look for ways to refine our processes to boost efficiency and effectiveness.
• Share Best Practices: Document successful engagement strategies and problem-solving approaches to share with other Area Managers and internal teams.
• Qualifications:

3-5 years of experience in a sales or account management role

• Strong verbal and written communication skills.
• Proficiency in English and Bahasa Malaysia is a must, Mandarin or Tamil is an added advantage!
• Knowledge of the local market and business landscape in [Shah Alam or Wangsa Maju] is a plus.
• Exceptional Interpersonal Skills: You are a people person who can build genuine connections and rapport with anyone.
• Problem-Solving Prowess: You can think on your feet and quickly address challenges.
• Proactive & Self-Driven: You are a go-getter who can manage your area independently and drive initiatives from start to finish.
• Data-Oriented Mindset: You're comfortable tracking performance, analyzing data, and making informed decisions.
• Empathy: You have a true dedication to understanding and serving our merchant partners.
• Resilience: You can handle challenges with a positive and persistent attitude.

If you are interested to apply, please forward your latest resume to Fakharulnizam.Shahjihan@adecco.com
Subject: Job Application - Zone Manager)

Skills Required